Our Store Policies
Returns and exchange
The Long Dog Boutique offer a 14 day return policy from the receipt of payment. To be eligible for a return, your item must be unused and in the same condition that you purchased it. Your item must be in the original packaging, opened food or treats can not be returned.
Items must be sent back to the shop address at the cost of the customer or returned in person to the store (62 Claremont Street, Aberdeen, AB10 6QY).
You must inform the store whether you would like a full (to the original payment card) or an exchange for a different item. If the new item is of greater value you will need to make a payment of the difference before the new product is despatched.
If your item is faulty or you believe it is not fit for purpose please contact us by email firstname.lastname@example.org.